User Environment Diagnostics Tool

The user environment diagnostics tool allows you to collect the user environment information and evaluate the network service quality.

If you have any issues while using CDN or other network products, try diagnosing problems by utilizing the user environment diagnostics tool first. The user environment diagnostics tool collects information, such as, the user IP, DNS IP, User-Agent, and download speed. After completing the diagnosis, you can contact us with the evaluation ID via the Customer Support > Contact Us menu, so that we can help you improve the service quality by analyzing the evaluation result and identifying the specific causes.

1

Provide Information and Agree to the Terms and Conditions

2

Performing Evaluation

3

Display of Results

Domain query is required for verifying normal operation of the DNS. You need to provide the information only if an evaluation is necessary.

Invalid domain name.
NAVER Cloud Platform collects and uses the following personal information in accordance with Article 15 (1)(4) (performing a contract) of the Personal Information Protection Act.

1. Purpose of Collecting and Using Personal Information
 - For evaluating service quality and providing guidance to customers by diagnosing user environment information.
2. Personal Information Items that Are Collected
 - (Required) Client IP
3. Personal Information Retention and Period of Use
 - The collected information is retained for one year after the evaluation of service quality for the purpose of analysis and the provision of guidance, and will be disposed of immediately after the retention period.

For more details, see the Privacy Policy.
Diagnosis